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PropBot Learning

Incidents Learning Guide

Learn how PropBot helps customers submit requests and track what happens next.

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Learn About Incidents

PropBot incidents help customers send a request, share useful details, and track what a company or group does next.

What You Can Do

  • Start a service or hire request.
  • Add property details, photos, or files when needed.
  • Send the request for review.
  • Follow the request as it is accepted, declined, or moved into another workflow.

Privacy note: Share only information and files that the reviewing company or group should receive.

Public Questions

See PropBot FAQs for public questions about requests and service workflows.

Public Incident Questions

What is an incident for?

An incident helps a customer send a hire or service request so a company or group can review it and decide what to do next.

Who can use incidents?

Signed-in customers can use incidents directly. Some hire flows also let visitors verify their email before creating a request.

Why should I add attachments?

Photos and files can help the reviewing team understand the request faster and reduce follow-up questions.

What happens after I submit a request?

The request goes to the reviewing team. It may be accepted, declined, or moved into another workflow such as an invoice or work order.

Browse all public PropBot FAQs